Our Privacy Policy

At Hotel Sylvan Hues Manali, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with us through our website, online booking engines, or offline at our property.

1. Information We Collect

We collect information that helps us provide a seamless hospitality experience. This includes:

  • Identity Data: Name, age, gender, and government-issued ID (required for check-in as per Indian law).

  • Contact Data: Email address, phone number, and residential address.

  • Transaction Data: Details about your stay, room preferences, and booking history.

  • Financial Data: Payment card details and billing information (processed via secure, encrypted gateways).

  • Technical Data: IP address, browser type, and usage patterns on our website.

2. How We Collect Your Data

We use different methods to collect data from and about you:

  • Direct Interactions: Information you provide by filling in forms on our website or during offline check-ins.

  • Automated Technologies: As you interact with our website, we may automatically collect technical data about your equipment and browsing actions.

  • Third Parties: We may receive data from online travel agencies (OTAs) or travel partners through whom you book your stay.

3. Purpose of Data Usage

We use your information for the following purposes:

  • Booking Management: To process and manage your online and offline reservations.

  • Customer Service: To provide updates, respond to inquiries, and personalize your stay.

  • Legal Compliance: To meet mandatory reporting requirements set by local authorities in Himachal Pradesh.

  • Safety & Security: To ensure the safety of our guests and premises.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information only with:

  • Service Providers: Third-party vendors who assist with payment processing and website hosting.

  • Legal Authorities: When required by law or to respond to legal processes (e.g., local police registration for tourists).

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees and partners who have a business "need to know."

6. Your Rights

Under applicable Indian data protection laws, you have the right to:

  • Request access to your personal data.

  • Request correction of inaccurate data.

  • Request erasure of your data (subject to legal retention requirements).

7. Contact Information

If you have any questions regarding this Privacy Policy or our data practices, please contact us:

  • Hotel Name: Hotel Sylvan Hues Manali

  • Address: Manali, Himachal Pradesh, India, 175131

  • Email: info@sylvanhuesmanali.in

  • Phone: +91 62300-88699 | +91 62300-77699